Accessibility statement for recycledevon.org

Introduction

This website is run by Recycle Devon on behalf of Devon County Council, Torbay Council and Devon District Councils. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser settings
  • zoom in up to 300% without the text spilling off the screen using browser settings
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Translation

If you would like information on our website translated into another language, you may find one of the services listed below meets your needs. However, we cannot guarantee the accuracy of any external website or free website translators.

Under some circumstances, for example, if you cannot read the information easily in English, you can request information in a different language from us. This includes British Sign Language, easy read or a foreign language. Please contact our customer service centre for advice.

How accessible is this website?

This website has been developed to be as accessible as possible. However, we know some parts of this website aren’t yet fully accessible. We are continually addressing issues as they come to our notice.

What to do if you can’t access parts of this website

Our service is designed to be a resource for the people of Devon to inform and educate about sustainable waste management.  We are able to provide assistance over the phone or via email.  Please contact us using the contact details at the end of this statement.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us using the contact details at the end of this statement.

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us using the contact details at the end of this statement.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Recycle Devon is committed to making its website accessible, under the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

What we’re doing to improve accessibility

We are training all content authors to ensure new content is accessible. We monitor this website weekly and we aim to address any issues promptly. We will be reviewing this site regularly and updating this statement accordingly.

Preparation of this accessibility statement

This statement was prepared on 30th September 2020. It was last reviewed on 7th October 2020

A sample of this website (125 pages of the current 189 pages) is scanned for WCAG 2.1 compliance issues using a third-party automated service on a weekly basis.  The whole site will be scanned at least annually

Contact us

For any enquiries about the accessibility of this website, you can contact us by:

  • emailing info@recycledevon.org
  • calling 0345 155 1015 and asking for the ‘Waste Team’
  • post at Waste Team, Room 21, Matford Offices, County Hall, Topsham Road, Exeter, Devon EX2 4QD

British Sign Language users can contact us using an online interpreter who will relay your conversation with an appropriate member of Devon County Council staff, and then sign back to you their response to your questions.